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Digital banking and remote onboarding have transformed the way customers interact with financial institutions. However, verification processes can be complex, and users often get stuck at critical steps such as OCR (Optical Character Recognition), NFC (Near Field Communication) authentication, face verification, liveness detection, automated video verification or ID card and passport tampering detection. Traditionally, when an error occurs, most financial institutions redirect customers to physical branches to complete the verification, leading to frustration, delays, and lost customers. With EnQualify’s P2P Video Call Guidance, users can seamlessly connect with a live agent who not only identifies the issue but also helps them complete the process online—without visiting a branch.
When a user encounters an issue during verification, instead of being forced to restart the process or visit a bank branch, they can instantly initiate a secure P2P video call with a bank agent. The agent can see where the user failed in the verification steps and re-trigger the verification step without requiring a full restart. In this way, businesses can provide real-time guidance to ensure the process is completed successfully. Unlike traditional verification solutions, EnQualify enables verification continuity, making it the ultimate customer experience differentiator for banks and financial institutions.
EnQualify offers seamless video call experience with unique advantages with several features:
With P2P Video Call Guidance, banks and financial institutions can provide a truly customer-centric verification experience, ensuring that every user can complete their onboarding journey smoothly and successfully. P2P Video Call Guidance, eliminates branch visits for verification failures and ensures real-time expert support to resolve issues instantly. Allows verification steps to be retried instead of restarted, enhancing customer acquisition and retention rates. It provides a one-stop verification solution with seamless vendor integration. Don’t let verification failures disrupt your customer journey. Upgrade to EnQualify’s P2P Video Call Guidance today!
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