EnQualify Video Identification Solution: Instant, Secure, and Seamless Verification

EnQualify’s Video Identification solution offers an innovative approach to verifying customer identities through live video authentication. This solution enables businesses to streamline digital onboarding, ensure regulatory compliance, and enhance customer service experiences, all through secure and real-time video interactions. With EnQualify, verifying your customers is as simple as a live call, ensuring that your business remains secure, and your onboarding process is efficient.

Verify Instantly with EnQualify's Live Video Identification

EnQualify’s live video identification allows businesses to verify customers instantly. Through a secure, real-time video call, users can present their identity documents and engage with an customer support agent or AI system to confirm their identity. This method reduces verification time, enhances customer satisfaction, and ensures compliance with local and international regulations. 

Whether used for digital onboarding, customer service, or regulatory compliance checks, EnQualify’s video identification solution offers a streamlined and user-friendly experience. Customers only need a mobile device with a camera to complete the process, making it accessible and convenient. 

What Makes EnQualify's Video Identification Different

EnQualify’s Video Identification Solution stands out due to its unique approach and advanced technology: 

  • P2P Video Call: Experience the pinnacle of secure and convenient interviewing with EnQualify’s WebRTC-based P2P Interview Platform. The peer-to-peer (P2P) video call technology ensures a secure, high-quality connection between the customer and the business representative or AI system. The P2P setup minimizes latency, providing a seamless verification experience. EnQualify’s advanced security measures, including robust encryption, ensure the top-tier protection of sensitive data. It enables companies to conduct seamless remote interviews and streamline digital onboarding. Also, provides a secure and efficient experience for both applicants and businesses. Revolutionize your your interviewing process with EnQualify’s secure Video Call and P2P Interview Platform. 
  • AI on Video: Harness the transformative potential of EnQualify’s “AI on Video” feature. EnQualify integrates generative AI capabilities within the video identification process to enhance security and efficiency. This groundbreaking feature uses the device’s processing power to make AI decisions without server dependency, enabling real-time AI decision-making during video calls. If customers fail in any steps, ID verification by OCR, ID verification by NFC, advanced face recognition and liveness detection processes can be repeat by call center manager when needed while streaming video interview continues. This cutting-edge solution streamlines the verification process and detect any suspicious behavior or potential fraud in real-time, all while maintaining a smooth and quick user experience. Unlock the power of AI-driven video verification and revolutionize your identity verification process. 
  • Digital Onboarding by Video Identification: Streamline your digital onboarding process effortlessly with EnQualify’s WebRTC-based secure Video Identification platform. EnQualify enables businesses to complete the entire digital onboarding process through video. Especially for countries where video call is mandatory in digital onboarding processes, the EnQualify video identification platform is an indispensable requirement. With EnQualify’s user-friendly interface and advanced technology, users achieve seamless digital onboarding by easily verifying their identity remotely. Customers can register, verify their identity, and receive confirmation all within a single video session, reducing dropout rates and enhancing conversion. Additionally, customer support agents can seamlessly manage their interviews with users, ensuring smooth and efficient digital onboarding experience for both parties. Trust EnQualify to simplify digital onboarding, making it a hassle-free and manageable process for all involved, while meeting mandatory regulatory requirements for countries. 
  • Customer Services by Video Interview: Elevate your customer service experience with EnQualify’s WebRTC-based secure video interview platform. Beyond verification, EnQualify’s platform can also be used for customer support services. With EnQualify, companies can provide exceptional customer support while offering high availability. Businesses can offer video-based consultations, guidance, or troubleshooting, improving customer relationships and service quality. Trust EnQualify to revolutionize your customer service processes with its versatile and secure video interview platform. 

How Video Identification Works (Process in Steps)

EnQualify’s Video Identification Solution follows a straightforward and efficient process: 

  1. Customer Initiates Session: The customer accesses the verification system through a secure mobile platform and initiates the video identification process. 
  2. Live Video Call: The system connects the customer to a representative through a live, secure video call. The user is prompted to present their identification document for verification. 
  3. Document Verification and Facial Analysis: During the call, the system captures images of the user’s identity document and analyzes facial features through AI to verify authenticity and match the user’s face with the document. 
  4. Liveness Detection and Behavioral Analysis: The AI may prompt the user to perform specific actions, like turning their head or blinking, to confirm they are live and present, ensuring that the individual being verified is genuine. EnQualify makes a difference at this stage by using artificial intelligence during video calls. In this way, companies providing services with EnQualify can carry out identity & face verification, NFC chip verification or person’s liveness detection steps with AI while the video call continues with an agent. 
  5. Instant Verification Confirmation: Once all checks are complete, the system provides an instant verification result. If successful, the user’s identity is confirmed and recorded in the business’s compliance database. 

This streamlined process ensures fast, secure, and accurate identity verification, improving both efficiency and user satisfaction.

Hassle-free customer onboarding with EnQualify Video Identification

Features of Video Identification

EnQualify’s Video Identification Solution is equipped with several powerful features that enhance its functionality: 

Interview Platform

EnQualify provides a secure and user-friendly interview platform where businesses can conduct live video sessions with customers for identity verification, onboarding, or customer service purposes. The platform supports both one-on-one interactions and AI-guided interviews.

Document Checks

During the video call, customers can present their identity documents, such as passports or national ID cards, for instant verification. The system captures and validates these documents in real-time, ensuring their authenticity.

Digital Onboarding by Video Identification

EnQualify offers customizable, pre-made processes that businesses can deploy quickly for different use cases, such as onboarding new customers, conducting KYC checks, or providing customer support via video. These pre-configured solutions save time and simplify implementation.

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